Return, Refund & Exchange Policy – Candleslane

At Candleslane, customer satisfaction is an important part of everything we do. We understand that a purchase may occasionally turn out differently from what you expected. Whether you would like to return an item, arrange an exchange, or request a refund, our customer support team is ready to assist.

To help ensure a smooth process, please review the following policy before submitting a return or exchange request.

1. Return Eligibility & Conditions

To qualify for a standard return, your request must meet the following requirements:

• Contact us to initiate your return within 30 days of the original delivery date.

• Items must be unused and remain in their original condition. Clothing must not have been worn, washed, altered, or otherwise used.

• Original tags, labels, packaging, and included accessories should be returned whenever applicable.

• You must provide valid purchase details, such as your order number or order confirmation.

Certain items may be excluded from voluntary returns where permitted by applicable law. These may include:

• Products identified as Final Sale at the time of purchase.

• Customized or personalized merchandise made to meet individual specifications.

• Certain opened or used hygiene-sensitive products that cannot reasonably be resold for sanitary reasons.

These exclusions do not restrict any mandatory consumer rights or remedies that cannot legally be waived.

2. How to Request a Return

Please follow the steps below before sending merchandise back to Candleslane.

Step 1 – Submit Your Request

Email our customer support team at service@candleslane.com. Include your order number, the item you wish to return, and a short explanation of your request.

Step 2 – Wait for Return Approval

Our team will review your request and, if approved, provide the applicable return instructions and the correct return shipping address.

Step 3 – Pack Your Item Carefully

Place the merchandise in suitable packaging and include the original tags, accessories, and other relevant components where applicable. Make sure the package is adequately protected during transit.

Step 4 – Ship the Return & Keep Your Receipt

We recommend choosing a shipping service with tracking. Keep your postage receipt and tracking number until the return has been received and processed.

Please do not send merchandise to an address that has not been confirmed by our customer service team.

For standard voluntary returns unrelated to damaged, defective, or incorrectly supplied merchandise, the customer is generally responsible for return shipping costs, subject to applicable law and any specific purchase conditions.

3. Refund Assessment & Processing

After your return arrives, our team will inspect the merchandise to confirm that it meets the relevant return requirements.

Once the assessment is complete, we will notify you of the outcome.

Refund Approval

If your return is accepted, the approved refund will generally be issued to your original payment method within 5–7 business days.

Please note that the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

If the original payment method is unable to receive the refund, our team will contact you to discuss an appropriate alternative where permitted by law.

Any refund deductions or limitations will only be applied when allowed under applicable legislation and the terms governing your purchase.

4. Exchanges for Different Sizes, Colors or Styles

If you would like to replace an item with another available size, color, or style, please contact us to discuss the exchange process.

Send your request to service@candleslane.com before shipping the original merchandise back.

Exchange requests are subject to product availability and the applicable return conditions.

Our customer support team will review your preferred replacement and explain the available arrangements. If the requested item is unavailable, we will discuss a suitable alternative or another appropriate resolution in accordance with applicable policies and consumer protection requirements.

Unless otherwise agreed, exchanged products must meet the same condition standards as regular returns.

5. Damaged, Defective or Incorrect Orders

We recommend checking your merchandise after receiving your delivery.

If an item arrives damaged, has a manufacturing defect, or does not match what you ordered, please notify Candleslane within 7 days of delivery.

To help us assess the matter, please provide:

• Your order number.

• A brief explanation of the issue.

• Clear photographs of the affected item and any visible damage, if applicable.

Please send the information to:

Email: service@candleslane.com

Our team will review your case and advise you on the next steps.

Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include a replacement, refund, or another suitable remedy.

If the issue is attributable to an error in our product supply or fulfillment, we will provide appropriate return instructions without charging you return shipping costs.

Nothing in this policy is intended to limit your statutory rights relating to faulty, damaged, or incorrectly supplied goods.

6. Refund Not Yet Received?

If we have confirmed that your refund has been issued but you cannot yet see the funds in your account, we suggest the following:

1. Check your recent bank or payment account statements to confirm whether the refund has been credited.

2. Contact your bank, card issuer, or payment provider to ask whether the refund is still being processed.

3. If the funds remain unavailable, email Candleslane with your order number and any refund confirmation information you have received.

Our support team will review the available details and help you understand whether additional processing time or action may be required.

Customer Support Email: service@candleslane.com

Please remember that refund posting times are determined partly by your financial institution and may extend beyond our processing period.

7. International Return Requests

Customers sending merchandise back from outside the United States should be aware that international returns may involve additional shipping arrangements and customs procedures.

For standard voluntary returns, customers are generally responsible for return postage, customs duties, import taxes, and other related expenses, where permitted by applicable law.

If an international order arrives damaged, defective, or incorrect, please contact our customer support team before arranging shipment. We will review the circumstances and provide the appropriate return guidance.

For international returns, we recommend that you:

• Select a shipping provider offering parcel tracking.

• Retain your postage receipt and tracking information.

• Complete all required customs documentation accurately.

• Identify the shipment as returned merchandise where appropriate.

Please obtain return instructions from our team before sending any international package.

8. Contact Candleslane About Returns & Refunds

If you have questions about return eligibility, exchange arrangements, refund progress, or any other part of this policy, our customer service team is here to help.

Please use the official contact details below to get in touch.

Brand: Candleslane

Website: www.candleslane.com

Customer Service Email: service@candleslane.com

Thank you for choosing Candleslane. We appreciate your trust and are committed to providing considerate support whenever you need assistance with your purchase.